Terms of service

Last Updated: 26 February 2026

These Terms and Conditions (“Terms”) govern your use of the website www.primedealstore.co.uk (the “Website”) operated by Prime Essential Commerce Ltd (Company Number: 17036699), registered in England and Wales with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom (“we”, “our”, “us”).

By accessing or using our Website or purchasing from us, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use our Website.

1. ELIGIBILITY

You must:

  • Be at least 18 years old

  • Have legal capacity to enter into a binding contract

  • Provide accurate and complete information

We reserve the right to refuse service at our discretion.

2. PRODUCTS AND DESCRIPTIONS

We make every effort to ensure:

  • Accurate product descriptions

  • Correct pricing

  • Clear images

However:

  • Colours may vary depending on screen settings

  • Minor variations may occur

  • Product availability is not guaranteed

We reserve the right to modify or discontinue products at any time.

3. PRICING

  • All prices are listed in GBP (£) unless stated otherwise.

  • Prices may change without notice.

  • VAT (if applicable) is included where required by UK law.

If a pricing error occurs, we reserve the right to cancel the order and refund any payment made.

4. ORDER ACCEPTANCE

Your order constitutes an offer to purchase.

A contract is formed only when:

  • Payment is successfully processed, AND

  • You receive order confirmation from us.

We reserve the right to cancel orders for:

  • Suspected fraud

  • Incorrect pricing

  • Stock unavailability

  • Regulatory or compliance concerns

If cancelled, you will receive a full refund.

5. PAYMENT TERMS

We accept payments via third-party secure payment providers including:

  • Stripe

  • PayPal

  • 2Checkout / Verifone

  • Shopify Payments (if applicable)

All payments are processed via PCI-DSS compliant systems.

We do not store full card details.

We may share necessary data with payment processors, financial institutions, and fraud prevention agencies for:

  • AML (Anti-Money Laundering) compliance

  • KYC (Know Your Customer) verification

  • Fraud screening

  • Chargeback investigation

Transactions flagged as high-risk may be delayed or cancelled.

6. SHIPPING & DELIVERY

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • Force majeure events

Risk transfers to you upon delivery.

You are responsible for providing accurate shipping information.

7. RETURNS & REFUNDS

You have the right to cancel your order within 14 days under the Consumer Contracts Regulations 2013.

To qualify:

  • Items must be unused

  • In original packaging

  • Returned within 14 days of receipt

Refunds will be processed to the original payment method within 14 days of receiving returned goods.

We reserve the right to refuse refunds for:

  • Used items

  • Damaged returns

  • Items returned outside policy

Return shipping costs are the responsibility of the customer unless the item is faulty.

8. FAULTY OR DAMAGED GOODS

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality

  • Fit for purpose

  • As described

If goods are faulty, you are entitled to:

  • Repair

  • Replacement

  • Refund

Please contact support@primedealstore.co.uk immediately upon discovering a defect.

9. FRAUD PREVENTION & ACCOUNT SECURITY

We reserve the right to:

  • Request identity verification

  • Cancel suspicious orders

  • Suspend accounts involved in fraudulent activity

Providing false information may result in:

  • Order cancellation

  • Permanent ban

  • Reporting to relevant authorities

10. CHARGEBACKS & DISPUTES

If you initiate a chargeback without contacting us first:

  • We reserve the right to dispute the claim

  • Provide evidence to payment processors

  • Suspend your account

We encourage customers to contact us to resolve disputes before escalating.

11. INTELLECTUAL PROPERTY

All content on this Website including:

  • Text

  • Logos

  • Images

  • Graphics

  • Design

Is owned by Prime Essential Commerce Ltd or licensed to us.

Unauthorized reproduction is prohibited.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We shall not be liable for:

  • Indirect losses

  • Loss of profits

  • Business interruption

  • Loss of data

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud

  • Any liability that cannot legally be excluded

13. FORCE MAJEURE

We are not liable for failure to perform obligations due to events beyond our reasonable control including:

  • Natural disasters

  • Government restrictions

  • Pandemic

  • War

  • Transport disruption

14. DATA PROTECTION

Your personal data is processed in accordance with our Privacy Policy.

15. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. CONTACT INFORMATION

Prime Essential Commerce Ltd
128 City Road
London
EC1V 2NX
United Kingdom
Email: support@primedealstore.co.uk